Frequently Asked Questions - Bell Canada Fibre Installation

FREQUENTLY ASKED QUESTIONS
Bell Canada - Fibre Installation

Was this project approved by the Town and who is responsible for the work being done?
What is the purpose of this project?
What is the project duration?
What is fibre?
How does fibre get connected to my house?
Will the installation process cause any damage to my property?
As an impacted homeowner, is my consent required?
How will I know when work will begin in my area?
Will this installation cost me anything?
Will there be any disruptions to my Bell services during installation?
Will there be any disruptions to my residential services during installation?
Once the installation is complete, do I automatically have fibre?
I initially said that didn’t want fibre to my home, but I’ve changed my mind. Can my address be added to the construction schedule?
I previously gave my consent to have my residence connected to fibre but I’ve changed my mind. Can my address be taken off the construction schedule?
Do I need to be home for this installation to be completed on my property?
Will technicians and crews have to access my private property when installing fibre?
Who should I contact if I have questions regarding this?

Was this project approved by the Town and who is responsible for the work being done?

Town Staff worked with Bell Canada to review their plans and approve the work being done. Bell Canada contracted Trinity Communications to complete the fibre installation process. As such, Trinity Communications is responsible for this project.

Back to Top ^

What is the purpose of this project?

Bell Canada is upgrading services to many neighbourhoods across Niagara-on-the-Lake by providing fibre straight to homes.

Back to Top ^

What is the project duration?

August 2020 – August 2021

Back to Top ^

What is fibre?

Fibre is the fastest internet technology for everyone in your home. Fibre internet provides:   

  • The world’s fastest internet technology
  • Whole-home Wi-Fi
  • The ability to connect a variety of devices simultaneously
  • Fast response times
  • Future-proof technology
  • Want to learn more? Visit Bell.ca.

Back to Top ^

How does fibre get connected to my house?

Fibre is run from the Bell exchange, through various splitting points, and then directly to the home where it eventually interfaces with the homeowner’s modem, should service be ordered. This connection provides much faster speeds (50 Mbps vs 1500 Mbps) and is more reliable.

Back to Top ^

Will the installation process cause any damage to my property?

Crews are committed to doing their best to avoid and minimize damage to properties. Should a property be damaged due to the installation activities, Bell will work with homeowners to restore the property back to its original state. Need to report potential damage? Please contact alewis@trinitycommunication.ca.

Back to Top ^

As an impacted homeowner, is my consent required?

Consent is only required if you want fibre services installed in your home. All work in the municipal road allowance is at the Town’s discretion.

Back to Top ^

How will I know when work will begin in my area?

Trinity Communications delivers door knockers, notifying of the upcoming installation process, to every mailbox a couple of weeks prior to project commencement.

Back to Top ^

Will this installation cost me anything?

No. There is no cost to the homeowner unless they choose to purchase the fibre service through Bell Canada.

Back to Top ^

Will there be any disruptions to my Bell services during installation?

No. Disruptions and interruptions to Bell residential services (TV, internet, home phone, etc.) are not expected during the fibre installation process. If a service disruption is experienced, please contact Trinity Communications by calling 1-416-503-9793 ext. 230 or emailing Alesha at alewis@trinitycommunication.ca. Trinity Communications will work to restore the service as soon as possible.

Back to Top ^

Will there be any disruptions to my residential services during installation?

No. Prior to the installation process, crews will detect all underground utilities to ensure they avoid damaging any infrastructure that affects nearby residences.

Back to Top ^

Once the installation is complete, do I automatically have fibre?

No. Once the installation is complete, you now have the option to access this service at your request.

Back to Top ^

I initially said that I didn’t want fibre to my home, but I’ve changed my mind. Can my address be added to the construction schedule?

Yes. Please contact Trinity Communications by calling 1-416-503-9793 ext. 230 or emailing Alesha at alewis@trinitycommunication.ca. All requests after construction are addressed by the installation technician when service is ordered.

Back to Top ^

I previously gave my consent to have my residence connected to fibre but I’ve changed my mind. Can my address be taken off the construction schedule?

Yes. Please contact Trinity Communications by calling 1-416-503-9793 ext. 230 or emailing Alesha at alewis@trinitycommunication.ca.

Back to Top ^

Do I need to be home for this installation to be completed on my property?

No, you do not need to be home during the installation process. Additional instructions can be requested by contacting Alesha from Trinity Communications by emailing alewis@trinitycommunication.ca. Please include your address and details.

Back to Top ^

Will technicians and crews have to access my private property when installing fibre?

All construction work will take place on municipal property. Technicians and crews will only access private property if the homeowner agreed to have their residence connected to the new fibre network.

Back to Top ^

Who should I contact if I have questions regarding this?

Additional questions regarding the fibre installation process can be directed towards Trinity Communications by calling 1-416-503-9793 ext. 230 or 1-844-503-9796 or by emailing Alesha at alewis@trinitycommunication.ca.

Back to Top ^