Transit

Niagara-on-the-Lake welcomes NRT OnDemand transit, a new, dynamic ride-share service, provided in partnership with the Niagara Region and VIA Mobility. For full details, including pricing, stops, routes, hours of operation, and more, download Download NRT OnDemand App (iOS) (Android), call 289-302-2172 or visit the Niagara Region's website

Rideshare is a transportation option which uses smartphone technology and a fleet of dedicated vehicles to provide trips within the service boundaries with no fixed schedules or routes.

NRT OnDemand doesn't operate on a fixed route like conventional transit services. It lets riders request trips in real-time through the app or over the phone by selecting a pickup point and destination.

Fares and Service Areas

Your fare allows you to travel from your location to the pre-set destination you select when you book your ride. This is a flat fee service. The price will never increase based on your location or service area.

  • $3 for trips within Niagara-on-the-Lake
  • $6 for trips to other communities (available to residents of Niagara-on-the-Lake, Grimsby, Lincoln, Pelham, Wainfleet and West Lincoln)

OnDemand riders arriving at any of our three transit hubs can transfer onto Regional or local transit to complete their trip.

For example, a rider can board an OnDemand vehicle in Grimsby, transfer to a Niagara Region Transit bus at the St. Catharines Bus Terminal, and travel to the Outlet Collection at Niagara, all for just the one Regional fare.

Get Started with NRT OnDemand

Fares for local trips within Niagara-on-the-Lake

Fares for trips between Municipalities

Booking your trip

Connecting to conventional transit

Using a transfer

Car seat policy

Accessibility and Support Person Pass

Partnership with Via Mobility

 

Download NRT OnDemand App

 

Customer Service

Hours of Operation

NRT OnDemand operates year-round.

  • Monday to Saturday: 7 a.m. - 10 p.m.
  • Sunday: Closed

Service in Niagara-on-the-Lake runs Monday to Saturday from 7 a.m. to 7 p.m.

Holiday hours

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Background

At the August 24, 2020, Council Meeting, Council approved a one-year On-Demand Pilot Program, run by Via Mobility LLC, that mobilized two vehicles to help accommodate transit needs in both urban and rural areas of Niagara-on-the-Lake. 

Initial areas of service include Old Town, Virgil, and Glendale; however, the possibility of moving to a four-vehicle model, increasing service to include Queenston and St. Davids, is being considered, subject to available funding from the Region and Town as part of the 2021 budget deliberations.

The public can now access service through an app on their smartphone, or, for those without access to a smartphone, by dialing in. This program also integrates into the Niagara Regional Transit On-demand mobile application.

Frequently Asked Questions

1. Is NOTL Transit no longer operating in Niagara-on-the-Lake?

A. With the sudden onset of the COVID-19 pandemic in early March 2020, the Town's fixed-route transit system began to see decreased ridership as a result of the stay home orders being issued throughout the Region and Province. Subsequent physical distancing measures were instituted, leading the Town to suspend transit services indefinitely as of April 9, 2020. As such, the pandemic and suspension of services have allowed Staff to review the existing transit system and work with the Region and Via Mobility LLC to discuss the possibility of an on-demand system to replace the current conventional fixed-route system.

2. Will NOTL Transit ever operate again?

A. Not in its previous conventional format. NRT On-Demand Transit is the new transit system in Niagara-on-the-Lake.

3. Why can't the conventional NOTL Transit run in conjunction with this new On-Demand program?

A. Running two systems simultaneously would mean twice the cost for the same area. It is not economically or environmentally desirable or sustainable and it is not Council approved.