Service Line Warranty Program

Service Line Warranty Program

The Town has partnered with Service Line Warranties of Canada to offer protection for homeowners for external water service lines. Residential properties within Niagara-on-the-Lake that front municipally-owned watermains may receive a letter regarding insurance for the portion of their water service on private property. Residents can expect to receive letters beginning the week of July 26, 2021. The protection is voluntary and available at affordable monthly or annual prices.

Media Release - NOTL Homeowners to Receive Information again about Optional Service Line Repair Plans

SLWC has a longstanding track record of superior service and is endorsed by Local Authority Services (LAS) as a preferred services provider.

Watch the video below to see how the Service Line Warranty Program program works.

NLC SLWP CA - How the Program Works - V2.mp4 from Advisor Communications on Vimeo.

Please read the following from Service Line Warranties of Canada (SLWC) regarding how the company obtains customer data: 
"All of the customer data used by SLWC to contact Town of Niagara-on-the-Lake residents and other homeowners in Ontario is obtained from an independent third-party company. The Town did not provide contact information and none of the Town's customer data has been shared for this purpose. SLWC offers service plans via direct mail to homeowners, and all mailing materials have been reviewed by legal counsel and comply with Canadian direct mail and privacy regulations. SLWC carefully reviews the mailing list data to ensure, to the maximum extent possible, that homeowners outside of the Town of Niagara-on-the-Lake limits do not receive the mailing materials. Sometimes and despite these best efforts, homeowners in these areas may receive the mailing inadvertently. Any homeowner who wants removed from the mailing list or to have the name updated for any future correspondence can call 1-866-922-9004 and SLWC will take care of it immediately."

For questions about this service, or to enroll, please contact SLWC at 1-866-922-9004 or visit www.slwofc.ca

Information Report - June 10, 2021
• Letter from Sewer Line Warranty Canada re: Billing Issue- January 14, 2019
• Information Report- February 15, 2018
• Information Report- December 14, 2017
Media Release- February 27, 2017